Strategic Management of Professional Service Firms : Theory and Practice (9783642160622)

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.

Product details

• Format Hardback | 208 pages
• Dimensions 155 x 235 x 14.22mm | 1,100g
• Publication date 02 Dec 2010
• Publisher Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
• Imprint Springer-Verlag Berlin and Heidelberg GmbH & Co. K
• Publication City/Country Berlin, Germany
• Language English
• Edition Statement 2011 ed.
• Illustrations note XVII, 208 p.
• ISBN10 364216062X
• ISBN13 9783642160622
• Bestsellers rank 2,281,189

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